Stuart Katz

Day 3 in Morocco: A Deep Dive into Mental Health First Aid and Self-Care

Opening Thoughts

It’s Day 3 here in Morocco, and today’s narrative focuses on mental health first aid. Any crisis’s emotional toll on its community is immediate and long-lasting. So, today was all about equipping those who can make a difference with the tools they need and, just as importantly, discussing self-care for those who spend their days caring for others.

Morning Workshop: The Basics and Beyond

The day started with an enlightening workshop involving a couple of NGOs. The agenda? To give them a rundown on the basics of Psychological First Aid, I am taking some of my favorites from Mental Health First Aid.

As I walked into the makeshift conference room, the air was buzzing with anticipation, where representatives from several NGOs were already gathering. The faces in the room told a story of dedicated individuals eager to amplify their impact but maybe needing help navigating the emotional complexities of crisis relief work. The mission was clear: to arm them with a foundational understanding of Mental Health First Aid.

The workshop was structured to cover various topics and allow deep dives into specific, crucial areas.   We discussed the relevance of administering Mental health First Aid in the context of Morocco, particularly in the crisis-hit areas we were all connected to in one way or another.

A vital part of the workshop was geared towards breaking down stigmas and misconceptions surrounding mental health. We used real-life examples, research statistics, and interactive discussions to highlight how mental well-being is just as crucial as physical well-being, especially in times of crisis.

I was able to share a few case studies. These real-life examples, anonymized for privacy, allowed participants to problem-solve. We also discussed best practices, not just textbook approaches, but techniques and strategies proven to work in the field.  We discussed a framework for ongoing communication among participants, encouraging a collaborative approach to Mental Health First Aid in the community – which hopefully we can develop.

Giving Reassurance: The Do’s and Don’ts

A key focus of our morning workshop was the intricate art of offering reassurance. While it might appear straightforward, the nuances make it a complex task. Importantly, we must refrain from saying things like “everything will be okay” because we can’t guarantee the outcome, and maintaining trust is critical. The aim is to select words and actions that instill hope and express empathy, all without trivializing or dismissing the person’s feelings or situation. Achieving this delicate balance is essential for providing genuine emotional and psychological support.

We analyzed various case scenarios to deepen our understanding, highlighting the subtleties of language, tone, and timing, contributing to adequate reassurance. It was enlightening to discover how the exact phrase can elicit vastly different reactions depending on its delivery, underlining the notion that even well-meant comfort can only be achieved if thoughtfully executed. This workshop segment was a vital lesson, arming us with the insights needed to offer empathy and credible reassurance when the situation demands it.

Listening Nonjudgmentally

We also delved into the art of listening—genuinely listening. In crises, the impulse to offer advice or share personal experiences is often intense. However, we discussed the importance of providing a nonjudgmental ear to allow those struggling to voice their fears, frustrations, and needs.

Before closing, we took some time for reflection and feedback. Participants shared their thoughts, what they found most valuable, and how they planned to do some self-care today.  Their eagerness to take immediate action was inspiring and underscored the importance of this form of education.

The morning session was intense but incredibly rewarding. The room, filled with diverse community caregivers, was electric with the shared understanding that this knowledge is not just theoretical; it’s lifesaving, life-changing, and urgently needed.

By the end of the morning workshop, we all felt the weight of our responsibility and the empowerment that comes from being better prepared to take it. With new tools in hand and a network of like-minded individuals at their side, these NGO representatives were ready to bring their Mental Health First Aid skills into the community, one empathetic interaction at a time.

Afternoon and Evening Sessions: Addressing Trauma-Induced Triggers

The latter part of the day was spent in smaller, intimate settings. We discussed more specific cases and trauma-induced triggers that the volunteers or their beneficiaries might face. These personalized sessions provided a platform for addressing the unique needs and conditions of the community, helping us tailor our mental health first aid strategies accordingly.

The Underlying Theme: Self-Care

Running like a vibrant thread through all my day’s activities was a theme I couldn’t afford to ignore: the urgent necessity for self-care among caregivers. The emotional toll that this work can take is often underestimated. Burnout and secondary trauma aren’t just buzzwords; they’re substantial risks that can debilitate those on the front lines of providing emotional and psychological support. The motto “You can’t pour from an empty cup” rings incredibly accurate in this context.

During the workshop, significant emphasis was placed on this concept. Volunteers, NGO representatives, and community leaders were reminded that recharge isn’t a luxury but a requirement for maintaining effectiveness and emotional resilience. Whether it’s a walk, a quiet moment of reflection, or simply unplugging for a short period, these acts of self-care are as crucial as the aid we extend to others. It was strongly stressed that everyone must make a deliberate effort to incorporate self-care into their daily routine.

My Moment: A Walk Through Marrakech

After a day of such emotional weight and intensity, I took my own advice (admittedly not easy for me). My form of self-care was a long, reflective walk along the enchanting streets of Marrakech. Sometimes, the simple act of walking, of putting one foot in front of the other, reminds us that we all can move forward, no matter how overwhelming life can get.

Closing Words

Reflecting on the day’s events, I’m deeply humbled to witness the incredible resilience and enduring spirit that fills this community. Every step I take, whether in a workshop or through personal encounters, bridges the persistent gaps in mental health care. Your ongoing support and encouragement are not just additives but the core fuel driving this mission forward. Together, we’re making meaningful progress, step by step, and for that, my gratitude knows no bounds. Until we meet again, stay well, and hold fast to your faith.

Warm regards,


Every bit of support counts if you’d like to contribute to this ongoing effort. Thank you for being a part of this journey.

#Day3 #MentalHealthFirstAid #SelfCare #MarrakechMission #CommunitySupport

About the Author
Stuart is a co-founder of the Nafshenu Alenu mental health educational initiative founded in 2022. He currently serves on the Board of Visitors of McLean Hospital, affiliated with Harvard University Medical School. He serves as Chairman of the Board of OGEN – Advancement of Mental Health Awareness in Israel; chairman of Mental Health First Aid Israel and a partner in “Deconstructing Stigma” in Israel. He is on the Board of Directors of the Religious Conference Management Association. He has counseled over 7,000 individuals and families in crisis
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