With all the travel restrictions I had not expected to leave the country, but I found myself in the Third World.
My journey started with an e-mail from the Maccabi Health Fund. In fact, there were three identical mails, to me, my wife and ‘Elisabeth’ inviting us to get our coronavirus vaccinations. I quickly checked the house, even looking under the bed, for the mysterious Elisabeth. Perhaps she was a present from Maccabi, but no luck, the house was empty.
As instructed, I phoned Maccabi to get a time for our vaccinations. A breathless voice told me that they were dealing with other customers and would answer shortly. I gave up after listening to this message for nearly two hours.
The next morning, I tried again. The same breathless voice told me that Maccabi L’lo Hafsaka (NonStop) was not open until eight o’clock.
I tried again a little after eight. The recording, promising me service soon, is still playing in the background while I write this blog.
There are many telephone systems available that will let the caller know their place in the queue in real time, some even give an estimate of the waiting time. This allows a caller to make an informed decision to wait or not. We are told that “Maccabi continuously invests in the development of new and innovative services for the welfare of its members.” A modern telephone system would be a good place to start.
This blog is a little shorter than usual, I want to be ready, Maccabi might call.